Refund policy

At Nandini Ayurvedic, every product is handmade in small batches with care. Because our products are personal care items, we follow the policy below to keep things hygienic and fair for everyone.

Damaged, defective or wrong items

If your order arrives damaged, leaking or defective, or you receive the wrong product, please contact us within 48 hours of delivery at nandiniayurvedic@gmail.com or +91 7021182673 (call or WhatsApp). Share your order number and clear photos of the product and packaging. An unboxing video helps us resolve your request faster. Once verified, we will send you a free replacement or a full refund for the affected item.

Returns

For hygiene and safety reasons, we do not accept returns of opened or used products, or returns for change of mind. Products damaged through misuse, and issues reported more than 48 hours after delivery, are not eligible for replacement or refund.

Cancellations

You can cancel your order any time before it is shipped by contacting us with your order number. If you paid online, you will receive a full refund. Once an order has been shipped, it can no longer be cancelled.

Refunds

Approved refunds are processed to your original payment method (UPI, card, net banking or wallet) through our payment partner, Razorpay, within 5 to 7 business days of approval. Depending on your bank, it may take a few more days for the amount to reflect in your account.

Contact us

Nandini Ayurvedic, Mulund, Mumbai, Maharashtra 400081, India. Email: nandiniayurvedic@gmail.com. Phone/WhatsApp: +91 7021182673.